Comments on: BMW France – To be avoided http://www.ipsidixit.net/2009/12/10/204/ A far off place Mon, 23 Jan 2012 20:47:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Don http://www.ipsidixit.net/2009/12/10/204/comment-page-1/#comment-4642 Don Sun, 18 Dec 2011 08:57:05 +0000 http://www.ipsidixit.net/2009/12/10/204/#comment-4642 Being in a position of living in France I can assure you that it is not just BMW France it is the French service (term used exceptionally lightly) industry as a whole. I'd just say buy what you want & expect no help and to be ripped off, then when someone is actually helpful you will be pleasantly surprised. That last part is still to happen for me but there could be a blue moon coming soon. I had a Citroen where replacing the clutch cost about 3 times the price compared to the UK and it broke down within a week of it being "fixed" with electrical faults (never having any electrical hiccups before). 3 weeks later with the car sitting at the side of the road where it broke down for the full time they agreed to collect the car at my expense (nothing happens immediately - plenty of chasing on my behalf, no call backs etc) then when they get it back and realise they didn't close the fuse box or something so they fixed it and I didn't pay but 3 weeks, come on!!! And no appology of note. Also, a friend had numerous problems with his Passat, surely a very reliable car, but he just kept getting fleeced for a thousand here and a thousand there until the cambelt snapped and he gave the car up after a numerous thousand euro bill. Their response c'est la vie even though he had his services carried out on time at a main VW garage. So, as I said, buy what you want and be lucky. PS to some up customer 'service' one of the times I called Citroen about the above issue I was on hold for 10 mins to get through then at 12 noon I was cut off. No answer on calling back. They had all gone for lunch and weren't back till 2. PPS Beautiful country though Being in a position of living in France I can assure you that it is not just BMW France it is the French service (term used exceptionally lightly) industry as a whole. I’d just say buy what you want & expect no help and to be ripped off, then when someone is actually helpful you will be pleasantly surprised. That last part is still to happen for me but there could be a blue moon coming soon. I had a Citroen where replacing the clutch cost about 3 times the price compared to the UK and it broke down within a week of it being “fixed” with electrical faults (never having any electrical hiccups before). 3 weeks later with the car sitting at the side of the road where it broke down for the full time they agreed to collect the car at my expense (nothing happens immediately – plenty of chasing on my behalf, no call backs etc) then when they get it back and realise they didn’t close the fuse box or something so they fixed it and I didn’t pay but 3 weeks, come on!!! And no appology of note. Also, a friend had numerous problems with his Passat, surely a very reliable car, but he just kept getting fleeced for a thousand here and a thousand there until the cambelt snapped and he gave the car up after a numerous thousand euro bill. Their response c’est la vie even though he had his services carried out on time at a main VW garage. So, as I said, buy what you want and be lucky.

PS to some up customer ‘service’ one of the times I called Citroen about the above issue I was on hold for 10 mins to get through then at 12 noon I was cut off. No answer on calling back. They had all gone for lunch and weren’t back till 2.
PPS Beautiful country though

]]> By: sgroarke http://www.ipsidixit.net/2009/12/10/204/comment-page-1/#comment-3915 sgroarke Tue, 29 Dec 2009 08:05:56 +0000 http://www.ipsidixit.net/2009/12/10/204/#comment-3915 They get better and better... BMW Finance folks have now asked me for a THIRD time to send them a copy of the car's Carte Grise. For the THIRD time I've done so, only this time paying 6.50 Euros to send it Lettre Recommandée. How can a company that makes such fine cars be administered by such incompetents? They get better and better…

BMW Finance folks have now asked me for a THIRD time to send them a copy of the car’s Carte Grise. For the THIRD time I’ve done so, only this time paying 6.50 Euros to send it Lettre Recommandée.

How can a company that makes such fine cars be administered by such incompetents?

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